Internship | WFM Forecasting

Make a difference for customers and partners worldwide in an international, diverse environment. At the Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, you play a key role in supporting customers and partners worldwide while representing one of the world’s most respected brands. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and we work closely with other departments and divisions to deliver the best customer journey possible. With an international team of over 1,000 colleagues, our mission is to provide an exceptional experience for our customers, as well as supporting retail and logistics organizations.

These will be your tasks and responsibilities:

As a Forecasting & Automation Intern within the Workforce Management (WFM) team, you will play a key role in accelerating our roadmap towards forecasting excellence and process automation. Your work will help reduce manual workload, improve forecasting accuracy, and create more time for value-added analysis. You will:

• Support the development and optimization of forecasting models, analyses, and reporting processes.
• Identify opportunities to automate forecasting activities, data preparation, and reporting workflows.
• Explore and develop AI-driven use cases that enhance forecasting quality, productivity, and decision-making.
• Analyze large datasets to identify trends, patterns, and opportunities for forecast improvements.
• Contribute to the creation of automated dashboards and reporting solutions that provide actionable business insights.
• Partner with WFM analysts and business stakeholders to challenge existing forecasting approaches and recommend improvements.
• Support continuous improvement initiatives by documenting processes, standardizing methodologies, and reducing manual effort.
• Research and test new tools, technologies, and automation solutions that can increase efficiency across the forecasting cycle.
• Assist in translating business requirements into practical analytical and automation solutions.

What You Will Learn

During this internship, you will gain hands-on experience in Workforce Management, forecasting, analytics, and business process automation within an international corporate environment. You will learn:

• How forecasting supports operational and strategic decision-making within a large organization.
• Practical application of statistics, predictive analytics, and forecasting methodologies.
• How AI and automation can be leveraged to improve forecasting accuracy and operational efficiency.
• Advanced data analysis, reporting, and dashboard development techniques.
• How to identify, prioritize, and implement automation opportunities in a business environment.
• Stakeholder management and collaboration with business experts, analysts, and operational teams.
• How continuous improvement methodologies can be used to streamline processes and enhance performance.
• Professional communication and presentation skills in a data-driven environment.

This is what we are looking for:

We are looking for a highly motivated student who:

• Has a strong analytical mindset and enjoys working with data.
• Has an interest in forecasting, statistics, data science, or Workforce Management.
• Is curious about AI, automation, and process optimization.
• Is comfortable challenging the status quo and bringing new ideas to the team.
• Enjoys solving complex problems and translating data into actionable insights.
• Has strong Excel and data analysis skills; experience with Power BI, Python, SQL, or automation tools is a plus.
• Is proactive, eager to learn, and capable of working independently as well as within a team.

This internship offers a unique opportunity to directly contribute to the future of forecasting and automation within our WFM organization while developing highly sought-after analytical and technical skills.

Become part of the Mercedes-Benz CAC and experience the following benefits:

• A multicultural, dynamic, and informal working environment at one of the world’s leading automotive brands
• A hands-on internship with real business impact and exposure to senior stakeholders
• 3–6 month full-time internship (32-40 hours per week, Monday–Friday)
• Internship compensation of €800 gross per month (40hours)
• Start date: September 2026
• This internship must be part of an accredited study program; recent graduates are not eligible

Becoming ... One of Us

Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

For data protection reasons, we cannot accept applications via other channels.