Customer Excellence internship

We are Deoleo. The Olive Oil Company

For centuries, our olive oil has been a staple of kitchens around the globe. Armed with knowledge and passion, we are focused on producing quality olive oil and leading our industry into a more sustainable future.

Deoleo is the world’s largest olive oil company with world leading brands such as Carbonell, Bertolli and Carapelli. Producing our oil in Spain and Italy; and distributing our brands from Australia to Alaska. We´re a multinational company with offices in many locations, headquartered in Madrid, Spain.

Our mission is to nurture healthier futures by making Mediterranean goodness available to all.

Our ambition is to be the undisputed leader of the olive oil industry.

Without compromising traditional flavors, the company strive to offer premium-quality products in line with today’s lifestyles. All Deoleo’s brands meet and exceed the extensive, strict quality requirements of the International Olive Council (IOC), the European Union (EU). Beyond olive oil, Deoleo products include premium vinegars and the finest table olives available.

DEOLEO is committed to making a positive impact on the planet and the people we serve, ensuring that every drop of our olive oil is produced with care and respect so our purpose in sustainability is Caring for cares for you. For Deoleo, sustainability is more than just a buzz word – it is the key to adding value to our brands, our society and our planet. To continue making quality products that delight consumers, we must work in ways that preserves the environment and support the people that make our business possible. Thinking and acting sustainably is the key to nurturing a healthier future.

What are we looking for?

We are looking for a motivated and talented Customer Excellence Internship to join Deoleo in our Operations Team at our Global Headquarters in Madrid.

Mission

As a member of the Customer Excellence team, your main mission will be to manage, coordinate, and support customer orders from receipt to delivery and invoicing. You will provide excellent service to both internal departments (Commercial, Supply Chain, Logistics) and external clients. This role requires strong interaction with stakeholders, effective problem resolution, and the ability to ensure customer satisfaction throughout the entire order-to-cash cycle.

Key Responsibilities

• Receiving and managing customer orders sent via email and/or EDI.
• Reviewing stock availability to proceed with order loading.
• Handling customer claims, providing timely solutions and appropriate alternatives, and ensuring follow-up until resolution.
• Maintaining accurate records of customer interactions, processing accounts, and organizing documentation.
• Managing customer debt to ensure timely collection.
• Following the procedures, guidelines, and communication policies established by the Customer Excellence department.
• Performing bookings with the logistics operator and managing VGM requirements.
• Creating internal processes to support efficient order and sample management.

You Will Need

• Higher Vocational Training, Diploma, or Bachelor’s Degree.
• Proficiency in IT tools (Office package: Word, Excel; SAP is a plus).
• English level B1.
• Customer orientation and the ability to adapt and respond to different types of interlocutors.
• Excellent communication and presentation skills.
• High resilience and ability to multitask, prioritize, and manage time effectively.
• Proactivity and strong teamwork skills.
• Ability to work in both national and international environments.

Our DEOLEO “Live Green” benefits will include:

• DEOLEO Welcome basket, with some of our key products & brands (Carbonell, Koipe, Hojiblanca)
• DEOLEO Live Green digital tour with specific focus on bring life our end-to-end processes (from harvest to bottle)
• Fruit in the office
• DEOLEO Employee platform discounts with lots of offers to get discount in hotels, supermarkets, car insurance, etc...
• Access to our Deoleo Learning Academy where you can experience the power of inspirational online assessments and courses. Our training is designed to stimulate the development of all the key competences to face the challenges of today and tomorrow, we have more than a hundred courses available.

Be part of DEOLEO Team and you will find:

• Leadership: We lead the way and empower everyone to get job done no matter position or level in DEOLEO.
• Diversity: We work in a place where everyone can fit-in, embracing everyone contribution.
• Sustainability: We act in the best interest of Olive Oil sustainable future.
• Resilience: We can adapt and react with speed without losing focus on the results.

If you believe you match these values, we are looking forward to meeting you! We are committed to providing equal opportunities to talent from all backgrounds.

At DEOLEO we believe that diversity adds incredible value to our teams, our products, and our culture. And therefore, DIVERSITY is one of our key values. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

Ready to have a look into what´s going on in DEOLEO?

Follow us in LinkedIn (Deoleo), Instagram (Carbonell)