User Engagement Intern

User Engagement Intern

Location: Hybrid (3 times per week in office) or Office based Dublin

Position Summary

Are you ready to start a new journey with a team of energized professionals advancing and connecting the world’s infrastructure? Bentley is looking for you! We are looking for a User Engagement Intern, reporting directly to the User Success and Operations teams to help nurture and grow our SMB & E-commerce customer base. Come join our awesome team and be part of a passionate group that’s creating something special within our userbase.

Responsibilities

• Customer Growth: Take the lead in driving account activation, focusing on expanding our ever-growing SMB userbase. Take ownership of their purchase process and post-purchase journey.
• Relationship Building: Get to know our users as thoroughly as possible. From Purchase to order enablement, be the first point of contact. Develop and nurture strong, long-lasting relationships. Plant seeds for future opportunities. You're the bridge between the user’s initial experience and our solutions!
• Relationship Management: Take charge and eagerly tackle the responsibility of staying ahead of all users with order creation and activation with the help of cross functional teams.
• Collaboration: Work closely with our Renewals team, User success, Finance and Operations teams to ensure seamless user experience from the first touchpoint.
• Learning and Educating: Become the master of your craft. Use your knowledge to make our users successful. Fearlessly embrace opportunities for continuous learning and growth.
  

Qualifications

• Currently pursuing a Bachelor's degree in either Marketing, Sales, Operations, Business analytics
• Strong communication skills no matter the medium you’re interacting with people in. You actively listen, ensure efficiency with the right questions, and infect with your positive energy.
• Experience in Microsoft Excel and Power BI and CRM tools is a plus
• Leverage data to set, track, and achieve measurable targets and key performance indicators.
• Driven to constantly learn and evolve to better serve user needs.
• Troubleshoot daily work issues and independently drive projects forward to successful completion.
• Prior summer internship experience in any industry is a plus.
  

What We Offer

• A great Team and culture – please see our colleague video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
  

Who We Are

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset