Customer Success Intern

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress.

<a href="https://www.progress.com/digital-experience" target="_blank" title="https://www.progress.com/digital-experience">Progress Digital Experience (DX) product group empowers organizations to rapidly build and deploy human-centered, AI-powered digital experiences - from apps to websites - that drive customer acquisition, retention and competitive success. Progress DX offers the best solution designed for developers and marketers alike. Join us as a Customer Success Intern and help us do what we do best: propelling business forward.

Please note this 6-month intern position offers flexible work hours once the university year starts and a hybrid work model (onsite and work from home).

In This Role, You Will

• Support the Customer Success team by helping respond to customer questions via email and chat, with guidance and training
• Learn how to onboard new customers and assist them with basic product setup and first steps
• Help keep customer information organized and up to date in internal systems (e.g., CRM tools)
• Assist in reviewing basic customer activity data to spot users who may need extra support
• Collect and organize customer feedback to help the team understand user needs and improve the product

Your Background

• Passion for working in a dynamic, client-facing setting
• Enthusiastic, driven, and confident personality
• Go-getter, systematic, and organized
• Fluency in English is a must
• Interest in systems and tools (Salesforce, HubSpot, etc.)

What We Offer In Return Is The Opportunity To Join a Talented Team Of Bright And Nice People And Also To Enjoy

• A generously paid internship program
• 15 days’ vacation for 6 months + an extra day off for your birthday
• A dedicated mentor and a detailed onboarding plan to get up to speed
• A possibility of future job opportunities based on performance and hiring needs after the internship
• Premium healthcare and dental care coverage
• A modern office with a well-equipped gym onsite
• And many other perks!