Customer Experience Internship

Job Description:

We are looking for a curious, proactive, and enthusiastic Customer Experience Intern to join our team at Wonderkind. As a Customer Experience Intern, you will become part of our Customer Experience team and gain hands-on experience in customer support, AI and process automation, customer insights, and product collaboration.

You will work closely with the Customer Experience Manager, who will guide and mentor you throughout your internship. You will have the opportunity to take ownership of projects, explore how AI can improve Customer Experience processes, and contribute to initiatives that directly impact our customers and the way we work.

Wonderkind's technology helps companies reach relevant candidates through intelligent recruitment marketing technology. Within Customer Experience, our goal is to help our customers successfully use our platform while continuously learning from their feedback and improving their experience.

Key Responsibilities

• Customer Support
  
  • Support customers via email and chat by providing timely, professional, and empathetic assistance.
  • Learn how to identify customer needs and support customers throughout their journey.
  • Work alongside the Customer Experience team to help create a positive customer experience.
• Knowledge Base Management
  
  • Update existing Help Center articles to ensure information remains accurate and up to date.
  • Create new articles and documentation for product releases and new features.
  • Help improve the overall quality and structure of our self-service resources.
• AI & Process Automation
  
  • Work closely with the Customer Experience Manager to identify opportunities to automate Customer Experience processes using AI.
  • Explore AI tools and experiment with ways to improve workflows and reduce repetitive manual tasks.
  • Contribute to AI and automation projects that support the Customer Experience team.
• Customer Insights & Analytics
  
  • Analyse support ticket trends to identify recurring customer questions and issues.
  • Share customer insights with the Customer Experience and Product teams.
  • Help identify opportunities to improve the customer experience.
• Product Collaboration
  
  • Collaborate with the Product team and assist with product research, feature validation, and user testing.
  • Help gather and organise customer feedback and translate findings into actionable insights.
  • Support the testing of new features before release and provide feedback from a customer perspective.

Qualifications:

• We are looking for an intern who is curious, proactive, and eager to learn. You:
  • Are currently pursuing a degree in Business, Communication, Psychology, Technology, UX, or a related field.
  • Have strong written communication skills and a customer-first mindset.
  • Enjoy analysing problems and finding ways to improve customer experiences and processes.
  • Are interested in AI tools and automation and are willing to learn and experiment with new technologies.
  • Have strong attention to detail and enjoy creating clear and accurate documentation.
  • Are proactive, responsible, and comfortable working in a fast-moving environment.
  • Have an interest in Customer Experience, SaaS, technology, or digital products.
  • Experience with customer support tools such as HubSpot or Intercom is a plus but not required. Familiarity with tools such as Hotjar, Notion, ChatGPT, or Claude is also an advantage but not required.

benefits:

• €400 monthly internship compensation.
• Work at our Wonder office in Amsterdam.
• Hands-on experience across customer support, documentation, AI, analytics, and product collaboration.
• The opportunity to work with modern AI tools and contribute to real Customer Experience automation projects.
• Exposure to product research, feature testing, and cross-functional collaboration.
• The opportunity to take ownership of meaningful projects that directly improve our customer experience and internal processes.
• Daily provided lunch.
• Friday afternoon drinks.
• Be part of an international and entrepreneurial work environment at the forefront of recruitment marketing technology.