Description of the role:
As an Artist Care Representative (Intern), you will be on the front line of Singulart’s relationship with artists. Your mission is to handle incoming requests from artists via our ticketing system and ensure they receive fast, helpful, and high-quality support.
You’ll work closely with the Artist Success Team and collaborate with internal stakeholders (Product, Tech, Sales) to resolve more complex cases.
Your primary responsibilities will include:
Ticket Management:
- Respond to incoming artist requests via our support tool.
- Handle simple tickets autonomously with the assistance of our AI tool
- Identify and escalate complex tickets, coordinating with internal stakeholders to ensure resolution
Artist Support & Satisfaction:
- Provide clear, empathetic, and solution-oriented answers to artists, always keeping their success in mind.
Feedback Sharing:
- Spot recurring issues, friction points, or improvement opportunities and share insights with the Customer Success and Product teams.
- Process Improvement:
- Help improve internal documentation, knowledge base, and support workflows to increase efficiency and artist satisfaction.
Why this role:
- Real impact: You’ll be in direct contact with artists and play a key role in their day-to-day experience on Singulart.
- Modern support: Learn how to work efficiently with customer support tools to scale our services.
- Fast learning curve: Develop strong customer support, communication, and problem-solving skills.
- Collaborative environment: Work closely with an experienced Artist Success & Liaison teams that will support your learning and growth.
- Exposure to multiple teams: Gain a global understanding of how a fast-growing art marketplace operates.
Preferred qualifications:
- Fluency in English (our working language). Another language is a plus.
- Previous experience in a client-facing role is a plus, but not required.
- Excellent communication skills (spoken and written)
- Customer-focused mindset: You know how to build trust via email, balancing confidence with empathy.
- Organizational skills and the ability to manage multiple conversations and follow-ups.
- Problem-Solving Skills: When challenges arise, you’re quick to find solutions and keep the conversation moving forward.
- Self-Starter with Team Spirit: You’re proactive and capable of working independently while collaborating effectively within a team.
- Comfortable learning and using digital tools. Familiarity with CRM or email outreach platforms is a plus.
- No knowledge in art required
Recruitment process:
- Initial screening call with a member of our HR Team
- Interview and business case with Andres, Customer Relationship Manager
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