Customer Experience Management Intern

About Firsty

At Firsty, we’re on a mission to blow up the boring world of international roaming and become the first telecom provider people actually love. Founded by two Adyen alumni with innovation in their DNA, we’re backed by investors with serious industry know-how and a powerful network. Our buzzing office in the heart of Amsterdam is where creativity, ownership, and fun come together every day.

The Role

Firsty gets a few hundred thousand people online around the world, mostly through eSIMs, and we're growing fast through deals with much bigger companies. When something goes wrong for a customer, support is where they land. It's the realest view of the product there is. We want someone to spend six months owning a piece of that experience and making it better. But you'll start by living it.

What You’ll Do

The first couple of months, you're on support: real customers, real problems, through Intercom. This is the actual job at the start, and it's deliberate. It's hard to improve something you've only read about in a dashboard, and after two months of this you'll know our customers better than most of the company does. That knowledge is the whole point.

From there it gets more interesting. You'll pick up projects that fit what you're studying, things like:

• Finding the parts of support that annoy people most, and fixing them
• Setting up reporting so the team can actually see what's happening
• Proactive support: solving problems before customers even notice them
• Digging through thousands of conversations for patterns worth acting on
• Making sure what customers tell us gets back to the people who can change the product

By the end you'll have something rare for a student: proof you can start from a pile of customer complaints and end up with things that measurably work better. That's what CX and product teams actually hire for.

WHO YOU ARE

You'd fit well if you're studying something vaguely relevant (business, comms, CX, data, we're not picky), you write clearly in English, and you're the kind of person who's actually curious why customers do what they do. Dutch is handy. Knowing your way around data helps. Experience, we don't need.

Sound like you?

Why Firsty?

• You will work directly with our team, and your insights will shape big decisions
• Learn fast in a dynamic startup where your impact is visible from day one
• Enjoy flexible working hours and the freedom to experiment
• Free lunch and breakfast to keep you fueled
• Regular team events to keep things fun
• Competitive internship allowance of €400 per month
• A company culture where your proactive mindset matters more than your experience

If this sounds like the perfect opportunity for you, we’d love to meet you.